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The
executives discussed up to this point rarely are
in contact with most of the people who frequent
a casino games and use their facilities or gamble
at their tables. On rare occasions, a casino manager
will discuss credit arrangements or some special
service with a premium player, and a pit boss will
go out of his way to talk to a high roller or someone
who has been specially recommended to him. But by
and large, these men, together with the shift bosses,
are in the background, supervising their areas of
operation.
However, floormen are the casino games executives
the player will often come in contact with and see
around the casino. At one time, all fioormen were
males, but more and more casinos are introducing
women into the pit, so perhaps the term may eventually
be changed to floorperson.
The floorman's job is much more confined than the
pit boss's, for, whereas a pit boss deals with an
entire pit of gambling tables, the floorman is given
a more specific area to supervise-perhaps one craps
table or three or four blackjack tables.
The floorman's job is varied. Being the one executive
in constant touch with the players, he is supposed
to put on a friendly front and to chat and be courteous
to the gamblers. At the same time, he watches the
games and makes certain that no cheating is going
on, that no card counters are hurting the casino's
bankroll, and that the bankroll is being protected
at all times.
The job can be both grueling and boring at the same
time and the suspicious and unsmiling faces a player
often encounters while at the table are not those
of pit bosses, but of floormen.If a high roller,
a stranger to the casino, is at the table, floorman
may hover around, getting acquainted with the player
as best he can, offering him the services of the
hotel so that he continues gambling at that club. |
